🔔 Alerts

Never miss feedback that matters. Alerts are your early warning system — they flag important responses the moment they arrive, so you can act fast without constantly checking the Inbox.

Alerts can be triggered automatically by Sayify's AI or created manually by your team. Either way, they show up in one clean, filterable view. 🎯

⚡ How Alerts Work

When a respondent submits voice feedback, Sayify's AI analyses it in real‑time. If something matches an alert rule, a notification is created instantly:

1. Response comes in → AI analyses sentiment, urgency, keywords, and more.
2. Rule matches → An alert is created with the appropriate severity.
3. You see it → The alert appears on the Alerts page and inside the related case.
4. You act → Acknowledge it, resolve it, or jump straight to the case.

🏷️ Alert Types

Sayify supports 6 types of alerts — some triggered automatically by AI, others created manually:

The first five types are automatic — Sayify creates them for you. The last type lets your team flag things manually when human judgment is needed.

🎨 Severity Levels

Every alert has a severity level that controls its visual treatment and urgency:

Critical alerts get a bold red border on their card, making them impossible to miss. ⚡

📊 Alert Statuses

Each alert moves through a simple lifecycle:

Taking Action on Alerts

Each alert card has action buttons on the right side:

• 📋 Response — Jump directly to the original response (when available).
• Acknowledge — Mark the alert as seen (available for open alerts).
• Resolve — Close the alert as addressed (available for open and acknowledged alerts).
• 📂 Case Link — Click to open the related case in the Inbox.

🔍 Filtering Alerts

The Alerts page opens with Open alerts shown by default — so you see what needs attention first. Use the filter bar to narrow down:

Filters combine together, so you can quickly find things like "all critical open alerts" or "overdue SLA alerts".

🃏 Alert Cards

Each alert is displayed as a card with rich information at a glance:

Critical alerts have a red left border while warning/info alerts have an amber left border — so your eyes are drawn to what matters most.

🔗 Alerts Inside Cases

Alerts don't just live on the Alerts page. They also appear in the right column of every case detail view in the Inbox. From there you can:

• See all alerts tied to that specific case.
• Acknowledge or resolve them inline.
• Create new manual alerts directly from the case.

This means you can manage alerts from whichever view fits your workflow — the dedicated Alerts page for a workspace‑wide overview, or inside individual cases for focused attention.

💡 Tips for Getting the Most Out of Alerts

• Check Alerts daily — Start your day by filtering for open critical alerts. These are the fires you need to put out first.
• Use Acknowledge wisely — If you've seen an alert but need time to respond, acknowledge it. This keeps your "Open" view clean while still tracking unresolved items.
• Don't ignore SLA alerts — These mean a respondent's feedback has been sitting untouched. Fast follow‑up builds trust and improves retention.
• Review Keyword Risk alerts — These can surface legal, churn, or escalation risks that sentiment analysis alone might miss.
• Create manual alerts — When you notice something important during a case review, flag it with a manual alert so your team sees it too.
• Set due dates — Adding a deadline to alerts helps your team prioritise and prevents things from falling through the cracks.

🎓 What's Next?

• Inbox — Review and manage all voice responses and cases.
• Intake Page — Customise the respondent experience.
• Webhooks — Push alerts and events to external tools.
• Key Concepts — Review all platform building blocks.