Custom Domains

Custom domains let eligible accounts publish Sayify intake pages on a domain you own, such as:

https://feedback.yourcompany.com/i/client-intake

Every workspace also keeps its Sayify subdomain, such as:

https://your-company.sayify.pro/i/client-intake

That fallback stays available while your custom domain is being connected.

---

When to Use a Custom Domain

Use a custom domain when you want respondents to see your brand from the first click.

This is especially useful for:

• Agencies managing intake forms for multiple clients.
• Customer feedback and support portals.
• Client onboarding or qualification forms.
• Employee or partner intake pages.
• White-labeled experiences where the Sayify brand should stay in the background.

---

Availability

Custom domains are available on eligible paid and lifetime plans.

Included custom domain allowances:

Plan	Included custom domains
Free	0
Starter	0
Pro	1
Business	5
Enterprise	Custom
AppSumo Tier 1-3	0
AppSumo Tier 4	1
AppSumo Tier 5	2
AppSumo Tier 6	3

Additional custom domains can be added from Billing when available for your plan. Domain allowance is managed at the account level, which makes it easier to support multiple client workspaces from one billing home.

---

Supported Domain Format

Use a subdomain:

feedback.yourcompany.com
forms.yourcompany.com
intake.yourcompany.com

Root domains are not supported:

yourcompany.com

---

Connect a Custom Domain

1. Open Branding & Domain from the sidebar.
2. Go to the Domain tab.
3. In Custom Domain, enter the subdomain you want to use.
4. Click Add.
5. Copy the record Sayify shows you.
6. Add that record in your domain provider, such as Cloudflare, GoDaddy, Namecheap, or Route 53.
7. Return to Sayify and click Check setup.

Once the setup is complete, public intake links can use your custom domain.

---

What Respondents See

After the domain is active, respondents can open links on your branded domain:

https://feedback.yourcompany.com/i/client-intake

Your Sayify subdomain still works too:

https://your-company.sayify.pro/i/client-intake

This gives you a safe fallback if you ever change DNS, pause a custom domain, or move a client to another workspace.

---

Domain Statuses

Status	Meaning
Pending setup	The domain has been added, but the domain provider record is not ready yet.
DNS verified	Sayify can see the domain provider record.
Waiting for SSL	Sayify is preparing the secure version of the domain.
Active	The custom domain is ready to use.
Disabled	The custom domain is paused or no longer included in the account plan.
Failed	Setup needs attention. Check the record in your domain provider and try again.

---

Tips

• Use a clear subdomain like feedback, forms, intake, or your client name.
• Keep one custom domain per client workspace when managing agency clients.
• Wait a little after updating your domain provider. Domain changes can take time to appear.
• Use Check setup whenever you want Sayify to refresh the domain status.
• Keep your Sayify subdomain in saved records as a fallback.

---

Related Guides

• Branding - Customize logo, colors, layout, sender identity, and domains.
• Intake Page - Learn how public intake pages work.
• Key Concepts - Understand workspaces, plans, and usage.