Key Concepts

Sayify.pro replaces traditional text forms and surveys with voice‑first intake — letting you collect richer, more honest feedback in a fraction of the time.
Below are the core building blocks you'll work with every day.

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🏢 Workspaces

A workspace is your team's shared home. Every link, response, integration, and team member lives inside a workspace — keeping projects cleanly separated.

What you should know	Details
Multiple workspaces	Own as many workspaces as your plan allows — great for separating departments, clients, or projects.
Workspace roles	Invite teammates as Owner, Admin, Member, or Viewer — each with appropriate permissions.
Switch instantly	Use the workspace switcher at the top of the sidebar to jump between workspaces without logging out.
Per‑workspace billing	Each workspace runs on its own subscription plan (Free, Starter, Pro, or Enterprise).
Scoped API keys	API tokens are tied to a single workspace, so integrations stay isolated and secure.

💡 Tip: Your first workspace is created automatically during onboarding. You can rename it or create additional workspaces from Settings → Workspace.

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🔗 Intake Links

An intake link is a shareable URL (like your-subdomain.sayify.pro/i/product-feedback) that collects voice responses from anyone — customers, employees, event attendees, or anyone else.

Think of it as a smart voice form with these key properties:

Property	What it does
Title	The name respondents see at the top of the form.
Description	Brief context explaining what you're collecting and why.
Slug	The unique URL path — e.g. /i/product-feedback.
Questions	One or more questions, each with a configurable response type (see below).
Settings	Branding customisation, thank‑you messages, redirect URLs, and email‑capture rules.
Status	Toggle between Active (accepting responses) and Paused (temporarily closed).

You can create links from scratch or jumpstart with one of our pre‑built templates spanning 12 industry categories — from Customer Feedback and Sales to HR & Recruiting and eCommerce.

💡 Tip: Share your intake links via email, Slack, QR code, or embed them directly on your website. Respondents don't need a Sayify account.

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❓ Questions & Response Types

Each intake link contains one or more questions. Sayify supports 9 flexible response types, so you can mix and match within a single form:

Type	Description
🎤 Voice	Audio recording — automatically transcribed and analysed by AI.
✏️ Text	Free‑form text input for written responses.
🎤✏️ Voice + Text Fallback	Respondent chooses voice or text — great for accessibility.
📋 Multiple Choice	Select one or more options from a predefined list.
🔢 Number	Numeric input — perfect for ratings, scores, or quantities.
📧 Email	Validated email address field.
📅 Date	Date picker input.
✅ Yes / No	Simple binary choice.
📎 File Upload	Attach documents, images, or other files.

Each question also supports:

• Required / Optional — control whether respondents can skip it.
• Conditional Logic — show or hide questions based on previous answers.
• Dynamic AI Follow‑ups — let AI ask smart follow‑up questions based on what the respondent said.

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📬 Responses & Sessions

When someone fills out your intake link, that submission is called a response (or session). Each response contains:

• ✅ One answer per question — voice, text, file, or selection.
• 🗣️ Automatic transcription for every voice answer — powered by AI.
• 🧠 AI insights — sentiment, topics, summaries, and actionable flags (see below).
• 📧 An optional respondent email if you enabled email capture.
• 📊 A session status that tracks progress:

Status	Meaning
in_progress	The respondent is currently filling out the form.
completed	All questions answered and submitted.
abandoned	The respondent left before finishing.

Responses are reviewed in your Inbox — a polished, two‑pane interface that feels like a professional email client.

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🧠 AI Insights

Every voice response is automatically analysed by Sayify's AI engine. You get rich, structured insights without lifting a finger:

Insight	What it tells you
Sentiment	Overall tone — Positive, Neutral, Negative, or Mixed.
Sentiment Score	A confidence value from 0.0 to 1.0 for precise filtering.
Actionable Flag	Whether the feedback suggests a concrete, follow‑up‑worthy action.
Key Topics	Automatically extracted themes and subjects.
Summary	A concise, one‑line AI‑generated summary.
Clarity Score	How clear and coherent the voice recording is.

💡 Tip: Use AI insights to power Alerts — get notified instantly when negative feedback, urgent issues, or important trends are detected.

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📥 Inbox & Case Management

The Inbox is your mission control for reviewing responses. But Sayify goes beyond a simple list — it includes a full case management workflow:

• Inbox Cases — Every response can become a trackable case with a status (Open, In Progress, Resolved, Closed) and priority level (Low, Medium, High, Critical).
• Actions — Create follow‑up tasks tied to specific responses. Assign them to team members, set due dates, and track completion.
• Alerts — AI‑triggered notifications based on rules you define — like "alert me when sentiment is negative" or "flag any feedback mentioning 'billing'."

All three are accessible from the sidebar under the Analyze and Act sections.

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⚡ Integrations & Webhooks

Connect Sayify to your existing tools so feedback flows where your team already works.

Webhooks

Send real‑time HTTP notifications to your server whenever key events happen:

Event	When it fires
response.started	A respondent has begun filling out your intake link.
response.submitted	A response has been fully submitted.

Other Integrations

Platform	What it does
Zapier	Connect Sayify to 5,000+ apps — no code required.
Slack	Get instant notifications in your Slack channels when new responses arrive.
Custom Webhooks	Build any integration using our real‑time webhook events.

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🔑 API Keys

API keys unlock programmatic access to Sayify.pro — perfect for building custom integrations, dashboards, or automated workflows.

Key detail	Description
Format	Keys use the format sk_live_... for easy identification.
Authentication	Use Bearer auth: Authorization: Bearer sk_live_...
Scoped to workspace	Each key belongs to one workspace and can only access that workspace's data.
Permission scopes	Assign granular scopes like links:read, responses:read, or webhooks:write.
Usage tracking	Every key tracks total calls, daily calls, and last‑used timestamps.
Revocable	Revoke any key instantly without affecting other keys.

Create and manage your API keys from API Management in the sidebar.

See the API Overview for the complete developer reference.

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🎨 Branding & Custom Domains

Make Sayify yours. The tenant system gives you full control over the look and feel of your public intake pages:

• Custom Logo & Colours — Match your brand identity on every intake page.
• Collector Themes — Customise the overall look of the voice recorder experience respondents see.
• Custom Domains — Serve intake pages from your own subdomain (e.g., your-subdomain.sayify.pro) instead of sayify.pro/i/....

Configure all of this from Settings → Tenant Settings.

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💳 Plans & Usage Limits

Sayify offers four tiers to match teams of every size:

	Free	Starter	Pro	Enterprise
Responses / month	25	100	500	Unlimited
Intake Links	3	10	50	Unlimited
API Keys	—	1	5	Unlimited
Workspaces	1	1	5	Unlimited
Price	$0	$29/mo	$79/mo	Custom

• All paid plans support monthly or annual billing (save ~20% annually).
• Usage resets at the start of each billing period.
• Upgrade, downgrade, or cancel at any time from the Billing page.

💡 Tip: Approaching a limit? You'll see a friendly in‑app notification with an option to upgrade before anything is blocked.

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🎓 What's Next?

Now that you know the building blocks, here's where to go next:

• Getting Started — Create your first intake link in under 2 minutes.
• Templates — Browse pre‑built form templates for your industry.
• Inbox Guide — Master the response review workflow.
• Alerts — Set up AI‑powered notifications.
• Branding — Customise the look and feel for your respondents.
• API Overview — Start building with the Sayify API.