Privacy Policy

1. Introduction

Welcome to Sayify.pro ("we," "our," or "us"). We are committed to protecting your privacy and handling your data in an open and transparent manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our voice response collection platform.

Company Information:
Sayify.pro
131 Continental Dr Suite 305
Newark, DE 19713
United States

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, password, company name, billing information
• Voice Recordings: Audio files submitted through feedback links
• Profile Data: Workspace settings, preferences, profile pictures
• Payment Information: Processed securely through Stripe (we do not store credit card numbers)
• Communication Data: Messages sent through our contact forms or support channels

2.2 Automatically Collected Information

• Usage Data: Pages viewed, features used, time spent, click patterns
• Device Information: Browser type, operating system, device identifiers
• Log Data: IP address, access times, referring URLs
• Cookies: See our Cookie Policy for details

2.3 Respondent Information

When individuals submit voice responses through public feedback links:

• Voice recordings and transcriptions
• Optional contact information (if provided)
• Submission timestamp and metadata
• No account creation required

3. How We Use Your Information

• Service Delivery: Process voice recordings, generate transcriptions, deliver feedback to workspace owners
• Communication: Send service updates, respond to inquiries, provide customer support
• Billing: Process payments and manage subscriptions
• Analytics: Improve our platform, understand usage patterns, develop new features
• Security: Detect fraud, prevent abuse, protect user accounts
• Legal Compliance: Comply with laws, regulations, and legal processes
• Marketing: Send promotional materials (with your consent, opt-out available)

4. Data Processing & Storage

4.1 Voice Recording Processing

• Audio files are stored securely on Amazon S3
• Transcription is performed using OpenAI Whisper API
• Recordings are retained for the duration of your subscription plus 30 days
• You can delete recordings at any time from your dashboard

4.2 Data Location

Your data is primarily stored in data centers located in the United States. We use industry-standard cloud providers (AWS, etc.) with robust security measures.

5. How We Share Your Information

We do not sell your personal information. We may share data with:

5.1 Service Providers

• Amazon Web Services (AWS): Cloud hosting and storage
• OpenAI: Speech-to-text transcription
• Stripe: Payment processing
• Email providers: Transactional and marketing emails

5.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your data becomes subject to a different privacy policy.

5.3 Legal Requirements

We may disclose information if required by law, court order, or to protect our rights, safety, or property.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Update inaccurate or incomplete information
• Deletion: Request deletion of your data ("right to be forgotten")
• Portability: Receive your data in a structured, machine-readable format
• Object: Object to processing of your personal data
• Restrict: Request restriction of processing
• Withdraw Consent: Withdraw consent for processing at any time

To exercise these rights, contact us at privacy@sayify.pro

7. Data Retention

• Account Data: Retained while your account is active
• Voice Recordings: Retained for subscription duration + 30 days
• Billing Records: Retained for 7 years for tax/accounting purposes
• Deleted Accounts: Permanently deleted within 30 days of deletion request

8. Security

We implement industry-standard security measures:

• TLS/SSL encryption for data in transit
• AES-256 encryption for data at rest
• Regular security audits and penetration testing
• Access controls and authentication
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure adequate safeguards are in place through:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions by regulatory authorities
• Privacy Shield frameworks (where applicable)

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the new policy on this page
• Updating the "Last Updated" date
• Sending email notification for significant changes

12. Contact Us

For questions about this Privacy Policy or to exercise your privacy rights:

13. EU Representative

If you are located in the European Economic Area (EEA) or UK, you have the right to lodge a complaint with your local supervisory authority.