Customer Support

Bug Reports That Actually
Explain What Happened

Users struggle to write clear bug reports. When they speak, they describe the exact steps, the error message, and what they expected — in 30 seconds flat.

The Scenario

"It doesn't work" is not a bug report

Every engineering team knows the pain of vague bug reports. "The page is broken" tells you nothing. But when a user speaks: "I clicked 'Save' on the project settings page, it spun for 10 seconds, then showed a red error that said 'unexpected token' — and my changes were gone."

Voice bug reports are 3× more detailed because speaking is faster and more natural than typing steps-to-reproduce in a form.

💡 Who is this for?

Software development teams, QA teams, IT help desks, app developers, and any company that receives bug reports from users or internal teams.

Create Your Form

Your bug report form

Form Name Report a Bug
Slug bug-report
Categories UI Bug, Crash, Data Issue, Performance, Other

Recommended questions

  1. "What happened? Describe the bug." — The core report
  2. "What were you trying to do when it happened?" — Steps to reproduce
  3. "What did you expect to happen instead?" — Expected vs. actual
  4. "What browser/device are you using?" — Environment info

Voice & AI Settings

Enable TTS to guide users through each question. AI Insights will detect recurring patterns — if 5 users mention the same "save" bug in one week, it surfaces as a top-priority theme automatically.

Embed on Your Website

Best widget: Floating Bubble

Place the Floating Bubble with a 🐛 icon in the corner of your app. Label it "Report a Bug" — users tap, speak, submit. Use page targeting to show it only inside your app, not on marketing pages.

Track & Analyze Responses

Use AI to auto-detect severity from the user's tone and keywords. Track bug frequency over time and export for your sprint planning meetings. Cross-reference with release notes to see if new deployments introduced regressions.

Automate Your Workflow

  • Webhooks: Auto-create Jira, Linear, or GitHub issues with the transcript and audio link
  • Zapier: Route to different boards based on bug category (UI → Design, Crash → Engineering)
  • Slack: Post critical bugs to #engineering-bugs immediately
  • Email alerts: Notify the on-call engineer for high-severity reports

Third-Party Integration

Embed inside your app with the headless SDK. Pass user email, account ID, current page URL, and app version via identity pre-fill — your engineering team gets full context without asking the user.

Pro Tips

1

Auto-capture environment data

Use identity pre-fill to pass browser, OS, and app version automatically — so users don't have to report technical details manually.

2

Create separate forms per product area

If you have multiple products or modules, create targeted bug report forms for each. This pre-routes issues to the right team.

Get Bug Reports That Engineers Can Actually Use

Users speak, AI transcribes, your team fixes. Set up voice bug reporting in 2 minutes.