Let Customers Explain Issues
by Voice, Not Typing
Customers describe problems better when they speak. Voice help desk intake captures full context, reduces back-and-forth, and gets tickets resolved faster.
The Scenario
Why typed tickets miss crucial details
"My order didn't arrive" is vague. But when a customer speaks, you hear: "I ordered the blue jacket on Tuesday, it said it shipped, but the tracking number doesn't work and I need it by Friday for a trip." That's all the context your support team needs — in 15 seconds.
Voice intake reduces ticket back-and-forth by up to 60% because customers share the full story upfront. Less "can you clarify?" emails, faster resolution, happier customers.
💡 Who is this for?
Customer support teams, help desks, IT support, e-commerce customer service, SaaS support teams, and anyone receiving customer requests via forms, email, or chat.
Create Your Form
Your voice support intake form
| Form Name | Support Request |
| Slug | support-request
|
| Categories | Billing, Technical Issue, Feature Request, Account, Other |
Recommended questions
- "Describe the issue you're experiencing" — Open-ended, gets full context
- "What were you trying to do when this happened?" — Captures workflow context
- "How urgent is this for you?" — Helps triage priority
- "Have you tried any workarounds?" — Shows existing effort
🎯 Use conditional branching
Branch based on the selected category. Billing issues ask about order numbers; technical issues ask about browser, device, and error messages.
Voice & AI Settings
Enable TTS for a friendly, guided support experience. AI Insights automatically categorize issues and detect urgency levels, helping your team prioritize the queue without reading every ticket.
Embed on Your Website
Best widget: Floating Bubble
Place the Floating Bubble on your website's help/contact page. Customers click once, speak their issue, and submit — no account creation needed. For apps, use the headless SDK to open the voice form from your existing "Get Help" button.
Page targeting: Show the bubble only on support, billing, and help pages — not on your homepage or pricing page.
Track & Analyze Responses
Track most common issue types and sentiment trends with AI. Identify recurring bugs or service gaps before they become widespread. Export weekly reports for your support managers.
Automate Your Workflow
- Webhooks: Create tickets in Zendesk, Freshdesk, or Intercom from voice submissions
- Zapier: Route "billing" issues to your finance team, "technical" issues to engineering
- Slack: Post high-urgency tickets to your #support-urgent channel immediately
- Email alerts: Notify the assigned agent with the transcript and audio link
- CRM contacts: Auto-link the support request to the customer's existing contact record
- Automation triggers: Send an acknowledgment email as soon as the voice message is received
Third-Party Integration
Embed in your help center, knowledge base, or inside your app. Use the API to auto-create pre-filled support sessions and the headless SDK to trigger it from your own UI. Pass customer email, plan, and account ID via identity pre-fill for instant context.
Pro Tips
Use categories for auto-routing
Pre-defined categories let you auto-route tickets to the right team via Zapier or webhooks — billing to finance, bugs to engineering.
Offer text fallback
Some users prefer typing. Enable both voice and text options so every customer can choose their preferred method.
Measure first-response time
Track how quickly your team responds to voice tickets vs. traditional ones. Voice tickets usually resolve 2× faster due to richer initial context.
Transform Your Customer Support Today
Let customers speak their issues. Your team resolves them faster. Set up in 2 minutes.