Collect Product Feedback
That Actually Tells You Something

Why text-based product feedback falls short

Most product teams rely on NPS scores, star ratings, or short text fields to understand what users think. The problem? A "3 out of 5" tells you almost nothing. A one-line comment like "it's okay" gives you no actionable direction.

Voice feedback changes this entirely. When users speak, they naturally share more detail, more emotion, and more context. Instead of "the dashboard is confusing," you hear: "I spent 10 minutes trying to find the export button, and when I finally found it, the CSV didn't include the date column I needed."

With Sayify, you can collect this kind of rich, unfiltered product feedback at scale — without scheduling a single interview or call.

Step 1 — Set up your feedback form

Log in to Sayify and create a new form. Here's a recommended setup:

Step 2 — Add your questions

Great product feedback questions are open-ended and specific. Here are 5 proven examples:

1. "What feature do you use most, and why?" — Identifies what's valued
2. "What frustrated you recently?" — Surfaces pain points naturally
3. "If you could change one thing, what would it be?" — Prioritizes roadmap items
4. "How would you describe this product to a colleague?" — Tests positioning
5. "Is there anything you expected but didn't find?" — Uncovers gaps

Step 3 — Customize welcome & thank-you pages

Your welcome page sets the tone. Keep it warm and personal:

• "Hey! 👋 We'd love to hear what you think about [Product]. Just speak your mind — it takes 2 minutes."

Your thank-you page closes the loop:

• "Thanks for sharing — your feedback goes directly to our product team. We'll use it to build what matters to you."

Enable voice recording

In your form settings, make sure voice recording is enabled. This lets respondents speak their answers instead of (or in addition to) typing. Voice responses are automatically transcribed using AI, so you get both the recording and the text.

AI-powered conversational voice (TTS)

Turn on Text-to-Speech so Sayify reads your questions aloud in a natural, conversational tone. This creates a warm, interview-like experience — even though it's fully automated. Choose from multiple voice styles and languages to match your brand.

AI Insights — automatic analysis

Once responses start coming in, Sayify's AI automatically generates:

• Summaries — Key themes from all responses, distilled into actionable bullet points
• Sentiment analysis — Is the overall tone positive, negative, or mixed?
• Keyword extraction — The most frequently mentioned features, issues, and requests

This means you don't need to listen to every response individually — AI does the heavy lifting, and you review the insights.

Best widget for product feedback: Floating Bubble

For always-available product feedback, the Floating Bubble widget is ideal. It sits quietly in the corner of your app and invites users to share feedback anytime, without disrupting their workflow.

<script src="https://resource.sayify.pro/cdn/widget.js"
  data-slug="product-feedback"
  data-base-url="https://your-workspace.sayify.pro"
  data-mode="bubble"
  data-label="Share Feedback"
  data-color="#6366f1"
  data-position="bottom-right"
></script>

Other widget options

Depending on your needs, you can also try:

• Popup Modal — Trigger it after a user completes a key action (e.g., finishes onboarding)
• Auto-Trigger — Show the form automatically after 60 seconds on your pricing page
• Notification Bar — A subtle top bar: "How's your experience? Tell us in 30 seconds"
• Inline Card — Embed the feedback form directly inside your settings or help page

Use the Widget Playground in your dashboard to configure, preview, and test all widget types before going live.

Page targeting

Show the widget only on specific pages using URL patterns. For example:

• */dashboard* — Show feedback widget only on the dashboard
• */settings* — Exclude settings pages where feedback isn't relevant

Your feedback dashboard

Every voice response appears in your Sayify dashboard with:

• 🎧 Voice playback — Listen to the original recording
• 📝 Auto transcript — Read the full text, automatically generated by AI
• 🏷️ Category tags — Filter by feedback type (bug, feature request, praise)
• 📊 AI Insights — Sentiment score, key themes, and highlights

Reports & export

Generate reports for your team or stakeholders:

• CSV export — Download all responses with transcripts, timestamps, and metadata
• PDF reports — Shareable summary reports with charts and key findings
• Filter & search — Narrow down by date range, sentiment, keyword, or question

Webhooks — real-time integration

Send every feedback response to your own system the moment it's submitted. Configure a webhook URL in your form settings, and Sayify will POST the response data (transcript, audio URL, metadata) instantly.

Zapier — connect to 5,000+ apps

Use Zapier integration to automatically:

• Add feedback to a Google Sheet or Notion database
• Create a Jira ticket or Linear issue for bug reports
• Tag and route feedback in your CRM (HubSpot, Salesforce)

Slack notifications

Get instant Slack alerts when new feedback arrives. Your team sees the transcript summary right in your Slack channel — no need to log into Sayify.

Email alerts

Enable email notifications so product managers get an email with the transcript and a link to the recording for every new response.

CRM contacts & automation triggers

Every respondent is automatically saved as a contact in your Sayify CRM. From there, you can:

• View their full response history
• Set up automation triggers — e.g., send a thank-you email, update their CRM record, or create a follow-up task
• Tag high-value feedback for product review meetings

Embed in your own app

If you're building a SaaS product, embed the feedback form directly into your application using:

• iFrame — Drop it into any page of your app
• Headless SDK — Call window.Sayify.open() from your own button or menu item

Sayify API

Use the Sayify API to:

• Create and manage forms programmatically
• Pull responses into your own analytics pipeline
• Trigger form sessions from external automation tools

Identity pre-fill

If your users are logged into your app, pass their identity to Sayify using data-user-email and data-user-name attributes. This auto-fills their info and links responses to their CRM profile — no extra steps for the user.