Frictionless Warranty
Claims & Support Intake

When a product breaks, a customer's first instinct is typically to send a vague email: "My device won't turn on." This triggers a predictable, agonizing back-and-forth. The support agent has to reply asking for the serial number. The customer replies a day later. The agent replies asking for a photo of the issue.

This broken process inflates time-to-resolution, frustrates the customer who feels they are jumping through hoops, and massively reduces the efficiency of the support team. Traditional web forms often fail here because they are cumbersome to fill out on mobile, where the customer is actually taking the photos of their broken product.

Sayify turns a frustrating administrative task into a smooth, mobile-optimized experience. A customer standing in front of a broken appliance doesn't want to type out a long explanation on their phone keyboard. With Sayify, they can simply tap record and explain the issue naturally, capturing details they might otherwise omit.

Coupled with structured file upload fields, customers can seamlessly snap pictures of the damage or the receipt directly from their phone. Standardized text fields collect the necessary serial numbers and shipping addresses. Instead of a messy email chain, the support team receives a perfectly packaged, comprehensive claim file containing auditory context, visual proof, and structured data, ready for immediate approval.

1. Order info: Ask the customer to input their original Order Number or Product Serial Number
2. Voice note: Ask them to explain what is wrong with the product
3. File upload: specifically request a photo of the defect
4. File upload: request a copy of the receipt or proof of purchase
5. Address block: Ask them to confirm their current shipping address for the replacement
6. Success screen: Display a clear success message outlining the expected timeframe for review

• File Upload: Absolutely critical for capturing photographic proof of damage and visual receipts.
• Voice Recording: Allows frustrated customers to easily explain nuanced multi-step failures without tedious mobile typing.
• Short Text / Address: Accurately captures serial numbers, order IDs, and replacement shipping addresses.
• Hidden Fields: Can be used to pass user IDs or product categories directly from the main website into the form.

• Consumer electronics and D2C brands
• E-commerce operations teams
• Manufacturing and hardware support desks

Upon submission, Sayify organizes the claim into a single, clean dashboard view. AI automatically transcribes the customer's explanation and flags negative sentiment if the customer is highly agitated.

The payload—containing the transcript, uploaded images, and serial numbers—is automatically pushed into Zendesk, Gorgias, or Intercom as a fully populated ticket. Support agents can immediately review the photos and context side-by-side, verify the warranty status, and trigger a replacement unit in minutes rather than days.

• Drastically reduced back-and-forth emails per support ticket
• Faster resolution times and lower operational costs
• A significantly better, less frustrating experience for the customer
• Better documentation and proof for internal quality assurance