Support playbook
Onboarding Help Request Playbook
Help new users unblock setup by collecting goal, stuck point, urgency, and preferred help path.
Questions
5
Workflow
Ready to route
AI
Pre-configured
Outcome
Built for faster activation
Identify onboarding blockers and route users to the right help.
Included workflow
Pages, blocks, extraction fields, scoring, routing, follow-up, thank-you page, dashboard, and integration mapping.
Compatible runtime
Runs on the standard Sayify form and inbox model, so teams can customize after launch.
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Feature Request Intake Playbook
Collect product requests with user impact, priority, workaround, and revenue signal.
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Bug Report With Screen Recording Playbook
Capture reproducible bug reports with environment, steps, impact, and a screen recording.
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Urgent Support Triage Playbook
Capture urgent support requests with severity, impact, account context, and contact path.